RoomMate account deletion
Delete your RoomMate account.
Account deletion for RoomMate's 18+ TU Delft beta.
If you already have a RoomMate account, you can delete it in the app. If you have uninstalled RoomMate or cannot sign in, you can request deletion by email.
Fastest route
Delete in the app
- Sign in to RoomMate.
- From Home, tap the profile avatar at the top right to open Profile, then Advanced settings.
- Select Delete account and complete the confirmation.
This starts deletion directly from your authenticated account.
After uninstall or lost access
Request deletion by email
Use the email address connected to your RoomMate account where possible.
This opens your email app with the established subject [support:account_access] RoomMate support request and identifies the message as an account-deletion request. Nothing is sent until you review and send it.
We may need to verify that you own the account before acting on the request. Do not send your password, verification code, or recovery code.
What happens next
How RoomMate handles deletion
Deleting in the app removes your account from active use and deletes your profile, posts, comments, marketplace listings and grades. Communities you created and shared community information may remain after your account is removed. Removal of uploaded avatar, community and marketplace images continues afterwards, so it is not immediate. See the Privacy Policy for retention details.
Records needed for legal duties, open reports, appeals or disputes, security, legal claims or legal holds may remain. A limited entry in another person's block list can remain until they remove it or delete their account. Copies kept by other people cannot always be recalled, and provider backups follow their own replacement cycles.
The email button only opens your email app with a prepared request. It does not send a request or delete an account by itself.
Deleting your RoomMate account does not cancel monthly Ko-fi support or delete records held by Ko-fi. Use Ko-fi's controls to cancel monthly support or manage its records. Email support@roommate.ac about supporter records held by RoomMate's operator; those records may be kept as needed for administration, refunds, disputes, security, accounting or tax duties, and legal claims.
For a different privacy or support request, use the RoomMate support page or email support@roommate.ac. For safety concerns or content you believe is illegal, choose the Safety support category.