1. About RoomMate
RoomMate is a free, ad-free, English-language 0.0.1 beta for Android and iOS for adults with eligible TU Delft student mailboxes in the Netherlands. It provides Community, course and study tools, private Market and housing listings, and messages tied to listings.
Young Jun Chi operates RoomMate individually, independently of TU Delft. The registered address is Stieltjesweg 12, 2628 CK Delft, Netherlands. Contact support@roommate.ac.
2. Joining and protecting your account
You must be 18 or older and control an eligible @student.tudelft.nl mailbox. Under-18s must not use RoomMate, including through another account. Mailbox verification and your age statement do not prove identity, age or current enrolment.
Separately verified internal accounts are reserved for operation, testing, moderation and support. They are not student accounts.
To join or continue using the beta, you must accept these Terms and the Community Rules & Safety, acknowledge the Privacy Policy, and separately confirm: I confirm that I am 18 or older.
Acknowledging the Privacy Policy is not consent to every use of your data. None of these actions gives permission to send your content to OpenAI.
Signup does not ask for a display name or OpenAI sharing permission. You can add an optional display name later in Profile. When you use a feature that requires an OpenAI content check, RoomMate asks for a separate sharing choice if you have not already made one covering that check.
Keep your credentials private and report suspected unauthorised access. Do not evade verification, blocks or account restrictions.
3. Using RoomMate
The beta and your decisions
RoomMate has no paid features, subscriptions, service fees or transaction commissions. Features may change, and interruptions or errors may occur. Check important course, grade, schedule and listing information with an authoritative source. RoomMate is not an official academic record or an emergency service.
Private listings and agreements
Market and housing are for private student-to-student activity. Professional sellers, landlords, agents and other traders must not use them commercially. RoomMate is not a party, broker, payment provider or guarantor for an agreement between users. It does not verify their identities, ownership or listings.
Your content
You keep ownership of your content and must have the right to share it. You grant RoomMate a non-exclusive, worldwide, royalty-free licence to store, display, transmit, format and moderate it only as needed to provide your chosen features, enforce the rules and meet legal duties. The licence ends when those purposes end, subject to necessary retained records and backup replacement.
The Privacy Policy explains who can see content, anonymous display, calendar copies and deletion.
4. Optional support
Support the dev opens ko-fi.com/roommatejun externally after confirmation. One-time or monthly support is voluntary. It buys no access, features, rewards, visibility, priority or moderation benefits and is not represented as a tax-deductible charitable donation.
Ko-fi and its payment provider apply their own terms, privacy notices and cancellation controls. Deleting your RoomMate account or uninstalling the app does not cancel monthly support.
Email support@roommate.ac about payment concerns or refunds. Do not use Ko-fi to pay another user for goods, rent or deposits.
5. Moderation decisions and appeals
The Community Rules & Safety explain reporting, blocking and content checks. RoomMate may remove or restrict content or accounts, preserve necessary evidence and make lawful referrals. Decisions consider context, severity, history, safety and affected rights. Credible under-18 concerns may lead to proportionate restrictions during human review.
Affected users receive specific reasons and a review route for rule or illegal-content decisions unless information may lawfully be withheld. Reporters receive the decision and challenge information where required, without another user's private account details.
Use the available appeal action or email support@roommate.ac with Moderation appeal. A person reviews the decision and may uphold, change or reverse it. Deleted media may not be recoverable. Support payments never influence enforcement.
6. Leaving RoomMate
You may stop using RoomMate at any time. Delete your account through Home profile avatar → Profile → Advanced settings → Delete account, or email support@roommate.ac with Account deletion.
The Privacy Policy explains verification, retention and copies held outside RoomMate. Support, privacy requests, deletion and available appeals remain accessible if your account is restricted or you decline an update.
7. Changes and your rights
Material changes receive notice where required and may require fresh acceptance. An update cannot silently enrol you in a paid plan.
Beta status does not remove statutory guarantees, remedies, mandatory consumer rights or liability that cannot lawfully be excluded. Mandatory law and jurisdiction rules determine the applicable law and courts.
Contacting RoomMate does not limit a regulator or court complaint or stop a legal time limit.